Mission Statement: It is our mission to provide safe, reliable, affordable and efficient public transportation to the Rush County area.

SERVICE ANIMALS Service Animals are welcome! All Service Animals must be under the constant control of its handler. Riders are permitted to bring non-service animals on board as long as they are in an appropriate crate or pet carrier.

ACCESSIBILITY Individuals with mobility disabilities are welcome to use wheelchairs and manually powered mobility aids, i.e., walkers, crutches, canes, braces, or other similar devices designed for use by individuals with mobility disabilities. Vehicles with wheelchair lifts will accommodate standees upon request. Rush County Public Transportation also transports individuals traveling with portable oxygen tanks and respirators. For safety reasons, portable oxygen tanks must be able to be secured.

ADA /REASONABLE MODIFICATIONS Individuals needing a service accommodation or modification should notify Rush County Public Transportation of the request when making a reservation. For more information regarding the reasonable modification policy or how to file an ADA Reasonable Modification complaint, please contact Rush County Public Transportation at (765) 932-2935. Attempts will be made to honor all reasonable modification requests

TITLE VI Rush County Public Transportation operates its programs and services without regard to race, color, or national origin accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or for more information on the civil rights program, or the procedures to file a complaint, contact (765) 932-2935, (TTY 800-409-6503); email title.vi.at acavaletto@ride-rush.net or visit our administrative office at 504 W. 3’^ St Rushville, Indiana 46173. . Complaints may be filed directly with the FTA with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5* Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

Ride Rush Public Transportation provides a demand response, curb-to-curb 24 hours advanced reservation public transportation service within Rush County. All trips are scheduled in advance on a first come, first serve basis. Trip reservations must be requested 24 hours in advance of requested pick-up time. Reservations can be made by calling (765) 932-2935 between 8:00 am - 4:00 pm Monday -Friday. *Drivers CANNOT take reservations.

One escort or personal care attendant (PCA) may accompany you at no charge

Passengers will need to be able to provide the following information to make a reservation: *Name & DOB *Telephone # *Home Address *Pick-up and Drop-off addresses *if you have any special needs such as if you are traveling in a wheelchair, with a PCA, service animal, oxegen tank, ect. Same day add-on reservations/stops may be accommodated if there are openings on that days schedule as determined by the dispatcher.

Ride Rush operates as a shared-ride service. It is common that other passangers will be on board the vehicle during a trip.

Seatbelts must be worn at all times while the vehicle is in motion. Allwheelchairs must be secured with a 4-point securement system. Passengers must remain seated with seatbelts fastened until the vehcile has come to a stop.

Ride Rush has a 20 minute pick-up window. This means the bus could arrive 10 minutes prior to or 10 minutes after your scheduled pick-up time.

Door to door service is also available upon request for those needing reasonable assistance beyond the curb. Our drivers may assist you to and from the curb when boarding and leaving the vehicle but it is not permitted for them to enter a residence or building. *See Reasonable Modification Policy Section

All Children over 8 years old must wear a seat belt. Children less then 4 years old or 40lbs. must be secured in a car seat. Children between 4 and 8 years old and less than 4'9' must use a booster seat. Car and booster seats are the reponsibility of the parent or guardian.Transportation Operatiors are not responsible for securing them. This responsibility is left to the parent or Guardian of the child.

CANCELLATIONS AND NO SHOWS It is important that if you do not need your reservation that you cancel at least one hour prior to your scheduled pickup .If the driver arrives to pick you up and you cannot be located and you failed to cancel you will be considered a No Show. No Shows waste time and money, make other passengers late and cause service denials to others. If you are recorded as a No Show three times with in a 30 day period your service will be suspended for 10 days. If you are reported as a No Show subsequent trips will automatically be cancelled.

Transit Office Hours

Monday - Friday 8:00 a.m. to 5:00 p.m.

24 Hour Notice Required For All Reservation!

Call (765) 932-2935 To Schedule A Ride

Transit Service is Closed on All Federal Holidays

All weather closings and cancellations will be announce on WIFE 94.3,WTHR 13, WISH 8 as well as Our Facebook page.

SERVICES FUNDED IN PART BY: The Federal Transit Administration 5311 Program, and the Indiana Department Of Transportation Public Mass Transit Fund

Rush County Public Transportation is an Equal Opportunity Employer

FARES

Children under 5 $1.00

Age 60 and older ( Suggested $1.50 donation)

Under 60 years of age $2.00 up to 10 miles $3.00 for 11-15 miles $3.50 for 15-20 miles ALL FARES ARE PER STOP

You must have exact fare! DRIVERS DO NOT MAKE CHANGE!

Multiride Punch Cards can be purchased in the Transit Office

We provide out of county medical transportation Fares are based on Milage and Medical Insurance Coverage *It is the passengers responsibility to contact thier insurance company to obtain ride coverage. *If you schedule an out of county medical trip and you no longer need it, you MUST cancel within 24 hours of the scheduled trip! Failure to do so will result in a $25.00 Cancellation Fee.

RIDER COURTSEY Our service is a shared ride service. We expect you to be respectful and courteous to others. Please do not eat, drink, smoke, vape, chew, play loud music, curse or touch others on the bus

The Driver is trained in passenger assistance and will secure all wheelchairs and help secure packages and assist with seatbelts. It is the primary responsibility of the passenger or his/her attendant to load and unload their packages. Drivers will assist as needed. PACKAGES *5 average bags per person at no extra charge *$1.00 each additional paper bag *$1.00 (3) additional plastic bags *(3) gallon jugs/cases of soda are free *(3) more for additional $1.00

PROHIBITED ACTIVITIES Illegal acts, threats or acts of physical violence will not be tolerated. Rush County Public Transportation will contact law enforcement for assistance in threatening situations. Any rider who poses a “direct threat” to the health or safety of others will be denied service. OTHER RESTRICTIONS *No large items that block isles or emergency exits *NO Garbage, recycled materials *No Flammable Materials No shopping carts of any kind *No lawn mowers, weed eater, bicycles *No profanity, intimidation, fighting *No opened food or Drinks on the bus *No illegal drugs or Alcohol Any violation of theses rules can call for immediate removal from the vehicle as well as suspension of services.

GENERAL COMPLAINTS If you would like to contact Rush County Public Transit to file a general passenger complaint that is not related to Title VI or ADA Protections, please contact Angela Cavaletto @ (765)932-2935 or email @ acavaletto@ride-rush.net

ADA COMPLAINTS Rush County Public Transit operates in compliance with Title II of the ADA Act. Rush County Public Transit does not discriminate on the basis of disability. If you feel you have been discriminated against on the basis of disability you may file and ADA discrimination complaint. To file a complaint contact (765)932-2935, (TTY 800-409-6503); email acavaletto@ride-rush.net or visit our administrative office at 504 West 3rd Street Rushville, IN 46173

THIS BROCHURE IS AVAILABLE IN ALTERNATIVE FORMAT UPON REQUEST INTERPRETER SERVICES ARE AVAILABLE